Frequently Asked Questions
Find answers to common questions about our African food delivery service, subscription plans, and everything you need to enjoy authentic cuisine.
Delivery Time Notice
All deliveries occur between 6:00 PM - 8:00 PM Monday through Friday. This consolidated delivery window ensures food freshness and reliable service for all our customers.
First Delivery Information
Your first delivery is always on the next scheduled delivery day for your plan. No same-day deliveries.
Quick Taste & Taste Explorer (Mon-Wed)
Sign up Wednesday → First delivery next Monday
DailyDish (Mon-Fri)
Sign up Friday → First delivery next Monday
Subscription Plan Comparison
Quick Taste
Bi-weekly
Mon-Wed
- 3 meals/week (Mon, Tue, Wed) for 2 weeks
- 6 meals total per billing cycle
- Renews every 14 days
- $90 billed every 2 weeks — serves 1
Taste Explorer
Bi-weekly
Mon-Wed
- 3 meals/week (Mon, Tue, Wed) for 2 weeks
- 6 meals total per billing cycle
- Renews every 14 days
- $180 billed every 2 weeks — serves 1-2
DailyDish
Every 2 Weeks
Mon-Fri
- 5 meals/week (Mon-Fri) for 2 weeks
- 10 meals total per billing cycle
- Renews every 14 days
- $200 billed every 2 weeks — serves 1-2
- Free drink every Friday 🥤
Delivery & Orders
What areas do you currently deliver to?
Can I choose a delivery time?
What are your delivery hours?
How much does delivery cost?
What if I'm not home during delivery?
When will my first delivery arrive?
Subscription Plans
How do subscription plans work?
What does 'every 2 weeks' mean for my subscription?
Why should I subscribe instead of ordering takeout?
Can I pause or cancel my subscription?
Can I customize my meal preferences?
What if I don't like a meal?
🍲Food & Ingredients
Where do you source your ingredients?
Do you accommodate dietary restrictions?
How long do the meals stay fresh?
Are your meals suitable for children?
💰Payment & Billing
What payment methods do you accept?
How is my billing cycle aligned with my delivery schedule?
How does pausing affect my billing?
Can I get a refund?
Do you offer corporate or family discounts?
🍽️Plates & Referrals
What are Plates?
How do I get my referral link?
Do I earn a Plate if I signed up through someone's referral link?
How many Plates do I need for a free billing cycle?
Do Plates expire?
Can I use my own referral link?
Who can earn and redeem Plates?
When is the free cycle credit applied?
❓General Questions
Can I skip a week if I'm going on vacation?
Are containers recyclable or reusable?
Do you offer gift subscriptions?
Still have questions?
Our friendly customer support team is ready to help with any other questions about our African meal service. We're here to make your experience perfect.